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Complaints Against This Vancouver Cab Company Have Skyrocketed

vancouver taxi uber / complaints about taxis

Photo: GoToVan / Flickr

If you’ve frequently relied on a local taxi before, it’s fair to assume you’ve had an unpleasant experience at least once..

Being refused a ride, getting stranded, payment issues and terrible behaviour from the driver are just a few complaints made by riders about B.C. taxi companies.

RELATED: BC Taxi Drivers Want To Raise Fares To Combat Skyrocketing Gas Prices

Complaints About Taxis

Of course, when you’re dealing with thousands, maybe even millions of people taking taxis every year, your taxi company is bound to get complaints.  

However, those complaints have doubled for Yellow Cab since 2015.

Bonny’s Taxi saw the same rise in complaints since 2015 and Vancouver Taxi, North Shore Taxi and Delta Sunshine Taxi, Bel-Air and White Rock South-Surrey Taxi all followed the same pattern.


During 2018 alone, over 300 complaints were filed by taxi users. Driver behaviour, trip refusal and driving ability took the first three slots for complaints.

And that’s only the complaints made with the board.

Even though Black Top saw a decrease in complaints within these past few years, it still came in second with 136 complaints.

Yellow Cab took the number one spot, with 254 complaints.

Not exactly a race you want to win, especially with Uber and Lyft trying to enter the B.C. market.


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