Thousands of BC Ferries passengers have paid more than $1 million for trips they never took, according to internal documents released by the corporation. The would-be passengers had purchased prepaid passes, which are valid for two years.
The premium tickets are for passage between southern Vancouver Island and the mainland and assure boarding without having to make a reservation.
For years, passengers could trade in unused trips for credit on new passes.
But last April, BC Ferries introduced a new policy that meant that after the passes expire, passengers have only six months to exchange them for new ones.
Documents released under the Freedom of Information Act show BC Ferries cancelled more than 15,000 trips in 2010, worth nearly $1.2 million.
“We were never notified that we needed to register the card,” said a B.C Ferry user.
story reported by CBC news