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New Vancouver Start-Up Aims To Make Life Easier Via Text Message

Get Acquainted With A SMS Concierge Service; Volo

Get Acquainted With A SMS Concierge Service; Volo

Vancouver’s startup scene is continuing to boom, and one of the most unique services recently launched is Volo, an SMS based concierge service that helps simplify your busy life with a simple text. There is no cost for setup, subscription, and no commitments! We chatted with Volo founder Derek Wile, who breaks down what Volo is all about and the vision behind it. 

 

What is Volo and where does the name come from?

Volo is a mix between a personal concierge and a virtual assistant where people can make various requests through text message. For example – You can text Volo to deliver food from a restaurant that typically wouldn’t deliver, book last minute travel, make reservations, have something hauled across town or whatever you need. Just ask and we’ll find a solution.

As for the name Volo, I wanted something that was going to be a little different than most but still have a strong meaning behind it. The word Volo is actually Latin for “to wish or to want”, so when that came across my sights I thought it was quite fitting.

 

How does Volo work and what makes it unique?

We’ve made it extremely simple for people to join Volo. All you need to do is text “VIP” to 778.383.9393 or you can join through TryVolo.com and within a couple minutes you will be able to start making requests instantly.

From there you can text Volo your request, whatever it may be, and one of our talented agents will get back to you in around 5 minutes. Behind the scenes, our agents will be working to coordinate your request making sure what needs to be done, gets done.

What makes Volo truly unique comes down to three things. First is the fact that we are not just here to provide another cookie cutter service, we’re in the business of solving problems and we want to offer a solution that works for you because rarely are two requests made equal. Second is that we’re an on-demand service, so we start working on your request immediately. And third is that it’s all done through a simple and fast form of communication which is text message. Really, it’s just a quick and easy way to get things done.

Get Acquainted With A SMS Concierge Service; Volo

Is your service available 24/7, and how fast can you handle requests?

Yes it’s true, our agents will answer your requests 24/7. We’ll typically get back to you within 5-10 minutes and our goal is to complete your request within 30-60 minutes when possible.

 

What’s pricing like?

Volo is absolutely free to join. From there we offer both free and paid services. Volo only costs money to use when your request requires a purchase of some sort. We charge a small fee of 10% which will be added to the purchase price of your request, plus we always let you know the total cost upfront.

 

What part of the traditional concierge services didn’t work for you?

The fact of the matter is more and more people want things done now, not later tonight and not tomorrow. Traditional services just don’t offer the urgency that people require these days. We live in a fast paced world and we don’t always have time to sit around waiting for an email or nor do we want to call in every time we need to make a small update.

We really wanted to create an experience that made it feel like it was an extension of yourself. People want to get things done on the fly and when it’s convenient for them, this is where texting is such a powerful tool. It’s almost instantaneous and it’s simple to use, no wonder it’s become one of the top way’s we communicate.

We think people should have the option to get things done when they want or when they think of it, just like you would if you made the decision to do it yourself and that’s what we’re here to provide.

 

What kind of people need an on-demand concierge service like Volo?

Volo can help make your life easier in many situations. Whether you’re someone who is extremely busy and doesn’t have time to complete an errand, or you don’t want to bother with a task you don’t enjoy doing yourself, or maybe you’re in desperate need of getting something done last minute and don’t know where to start. We help take all the leg work and hassle out of your requests and just make it happen. Simple as that.

 

What sort of reception have you been getting from Vancouverites and customers?

The reception has been great so far, a lot of people are telling us they love it and they can’t believe no one’s thought of this yet. It’s extremely encouraging getting the positive feedback and support we’ve had, especially since we’re offering a new style of service to Vancouver that people aren’t used to.

Get Acquainted With A SMS Concierge Service; Volo

Where is Volo headed?

At the end of the day we want to be able to allow more people to experience our amazing service by expanding to more cities in BC as well as other major cities across Canada. To make that happen, what it really comes down to is utilizing the power of technology and automation to assist our agents and partners to offer quicker service as well as a better overall experience for our customers. So stay tuned for exciting updates from Volo.

 

Hesitant to test out Volo? Don’t be! We’re confident you’ll love the service. So confident in fact, that if you mention 604 Now, Volo will automatically deduct $10 off your first request. Simply text VIP to 778.383.9393 to get started.

 

For further information, please visit www.TryVolo.com. You can also stay up to date with Volo on Facebook, Twitter, and Instagram.

 

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