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20,000 Air Canada Customers May Have Had Their Personal Information Accessed

Emergency Landing / Air Canada

Photo: BriYYZ / Flickr

Air Canada announced that approximately of its 20,000 client profiles may have been improperly accessed. Now, the airline is reaching out to customers that may have been affected by the security breach.

From August 22nd – 24th, the airline stated that it detected unusual login behaviour with its mobile App. As a result, it immediately acted to block these attempts, as well as implement additional protocols to protect against further attempts.

Further, all 1.7 million accounts are on lock-down until consumers change their passwords.

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Air Canada Breach

Customers who did not receive an email from Air Canada specifically advising that their mobile App account may have been improperly accessed are said to be unaffected. As an additional precaution, however, the airline is advising all mobile App users to re-set their passwords.

Guests can unlock their accounts by following the password reset instructions in the email. Alternatively they may follow instructions the next time they log into the App.

Information stored on the app includes client name, email address, and telephone number. Travellers may also add their Aeroplan number, Passport number, NEXUS number, Known Traveler Number, gender, birthdate, nationality, passport expiration date, passport country of issuance and country of residence are also included.

With that being said, the airline stated that credit card information is protected. Further, the Aeroplan password is not stored App.


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